Reports
We write special reports for the benefit of our Clients and Members. We also offer eBooks for sale and download. If you have not yet registered with us as a member, please do so now ("Login/Sign up" link above right) and gain access to these valuable exclusive reports. Below are some excerpts or intros to the reports and eBooks available now. Click on the link to continue reading the report or be taken to purchase the eBook at your member discounted rate. We hope these will be helpful and provide valuable information. We will add reports or eBooks occasionally.
Retail Management
Tips & Tricks [Report]
Retail management entails a combination of customer service, direction, stock management, as well as control of fixtures and facilities. There are usually departments and specialty items that need management different from other areas. For instance, Wal-Mart's shoe department was handled as a specialty division that was not under the pervue of an in-store assistant manager. Allow me to address each of these issues in relation to management duties.
Customer Service
Of course, the hallmark of retail is providing customers with goods and services for their day-to-day functions. Whether you operate a mom-and- pop operation, sole-proprietor specialty store, department store, major discounter, club store, or other big box format store, all operations are the same. The volume and flavor of those functions is what matters because of the type of customers you experience, and the volume. You may be dealing with a customer looking for something they otherwise could not find at larger stores because... Members Read More...
Office Management Tips & Tricks [Report]
Office Management, or Administration, is a more internally controlled industry. This means it is controlled by internal processes, rather than spontaneous input from walk-ins. Of course, there are some exceptions to this, but for the most part offices control their work flow according to the needs of the clients and available resources. This is where efficiency and reorganization can pay off. If you have had your processes for a long time without updating, perhaps you could benefit from a review and tips.
There are many types of office, but they can be broken down by focus. These can include medical, legal, business such as sales or service, engineering and archtecture aka specialty service, real estate, investment and banking or financial, governemt agencies, and manufacturers. The function of office management has changed over time to include more IT and online functions and will include special functions specific to their industry. Although all office... Members Read More...
Hotel Management Tips & Tricks [Report]
While the Hospitality Industry covers many areas, I am specifically interested in Hotel Management. The hospitality industry is more customer centric than the retail industry. Guests are the main focus of Hotels. Other than perhaps a gift shop or overseeing general food and beverage operations only as it relates to the hotel itself, the main items managed are the guests, employees, and facilities. It used to be that the front desk person might just check in people and answer phones. Because of the growth in the industry, it is much more intricate and is still changing! It also involves closing out the day while still servicing early check-outs or customer needs, and more computer functions. Let's look at management in hospitality.
Coming or New Trends
One area of improvement is technology. We all know that WiFi is necessary, but there is a problem with more people bringing devices. It used to be that a family or businessperson might bring a laptop to hook up to a wired system. Members Read More...